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    Terms of Service

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    Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

    This website (“Site”) is operated by Bride HQ Limited (“we”, “our” or “us”). We are registered in England and Wales under company number 09749805 and have our registered office at 112B Stockport Road, Marple SK6 6AH.

    RELIANCE ON INFORMATION POSTED & DISCLAIMER
    The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

    We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

    ACCESSING OUR SITE

    Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

    INTELLECTUAL PROPERTY RIGHTS
    We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.
    You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
    You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
    Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
    You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
    If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

    OUR SITE CHANGES REGULARLY
    We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

    OUR LIABILITY
    The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

    All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

    Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

    • loss of income or revenue;
    • loss of business;
    • loss of profits or contracts;
    • loss of anticipated savings;
    • loss of data;
    • loss of goodwill;
    • wasted management or office time; and
    • for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

    This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

    INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
    We process information about you in accordance with our Privacy Policy.  By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

    VIRUSES, HACKING AND OTHER OFFENCES
    You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

    By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

    We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

    LINKS FROM OUR SITE
    Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.  When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

    JURISDICTION AND APPLICABLE LAW
    The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

    These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

    PERSONAL USE AND SPAM RESTRICTIONS
    We do not tolerate spam. Therefore, without limiting the foregoing, you are not licensed to add a site user to your mailing list (email or physical mail) without the user’s express consent.
    You agree that, with respect to other users’ personal information that you obtain through this website or through any site-related communication or any site-facilitated transaction, we have granted to you a license to use such information only for: any site-related communications that are not unsolicited commercial messages; using services offered through the site; and any other purpose that a user expressly agrees to after you tell them the purpose you would like to use it for. In all cases, you must give users an opportunity to remove themselves from your address book or database and a chance to review what information you have collected about them. In addition, under no circumstances, except as defined in this provision, can you disclose personal information about another user to any third party without both our consent and the consent of the other user. You agree that other users may use your personal information to communicate with you in accordance with this provision. Further, you agree that you will protect other users’ personal information with the same degree of care that you protect your own confidential information (using at minimum a reasonable standard of care), and you assume all liability for the misuse, loss, or unauthorized transfer of such information.

    LIMITATIONS OF LIABILITY
    In no event will Bride HQ, its subsidiaries, affiliates, successors, assigns, agents, officers, directors, employees, or representatives be liable for any lost profits or any indirect, consequential, special, incidental, or punitive damages arising out of, based on, or resulting from our site, these terms, your use of the site and/or any transaction between users or suppliers, even if we have been advised of the possibility of such damages. These limitations and exclusions apply without regard to whether the damages arise from breach of contract, breach of warranty, strict liability, tort, negligence, or any other cause of action, to the maximum extent such exclusion and limitations are not prohibited by applicable law. If you are dissatisfied with the site, you do not agree with any part of this agreement, or have any other dispute or claim with or against us, another user or the site with respect to these terms or the site, then your sole and exclusive remedy against us is to discontinue using the site.

    DISPUTES WITH MEMBERS OR SUPPLIERS
    In the event that you have a dispute with one or more other users, suppliers or advertisers on the site (including, without limitation, any dispute between users regarding any transaction or user-contributed content), you hereby agree to release, remise and forever discharge the site, each of our respective agents, directors, officers, employees, and all other related persons or entities from any and all manner of rights, claims, complaints, demands, causes of action, proceedings, liabilities, obligations, legal fees, costs, and disbursements of any nature whatsoever, whether known or unknown, which now or hereafter arise from, relate to, or are connected with such dispute and/or your use of the site.

    You hereby agree to indemnify, defend and hold the site and our company harmless from and against any and all liability and costs incurred by the indemnified parties in connection with any claim arising out of your use of the site ( including, without limitation, any dispute between users regarding any transaction or any of your user-contributed content), any content posted by suppliers or advertisers to the site or any breach by you of these terms or the representations, warranties and covenants made by you herein, including, without limitation, solicitor’s fees and costs. You shall cooperate as fully as reasonably required in the defence of any claim. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without our written consent.

    NOTIFICATION OF COPYRIGHT INFRINGEMENT
    If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights (i.e. photographs) have been otherwise violated, please notify our agent for notice of claims of copyright or other intellectual property infringement (“Agent”), at [email protected]

    Please provide our Agent with the following Notice:
    a) Identify the material on our site that you claim is infringing, with enough detail so that we may locate it on the website;
    b) A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
    c) A statement by you declaring under penalty of perjury that (1) the above information in your Notice is accurate, and (2) that you are the owner of the copyright interest involved or that you are authorized to act on behalf of that owner;
    d) Your address, telephone number, and email address; and
    e) Your physical or electronic signature.

    We will remove the infringing posting(s), subject to the procedures outlined in the UK Copyright Law

    COMPUTER FRAUD
    Any unauthorized use of our computer systems is a violation of this Agreement and certain UK laws, including without limitation the Computer Misuse Act 1990. Such violations may subject the offender and his or her agents to civil and criminal penalties.

    NO AGENCY
    Our relationship is that of independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relations is intended or created by these Terms of Use or your use of the Site.

    POSTING CONTENT
    Users agree not to post their e-mail address, phone number and/or Website address/URL on the site, except in the “e-mail” field of the signup form, or when asked by Bride HQ at any other time. There should be no need to give anyone your e-mail address. It is automatically provided if you choose a Wedding Supplier (or you are the Wedding Supplier chosen for) a job, and before that time you can use the message board to communicate. This does not only apply to email addresses, website address and phone numbers, but to all methods of communication, including IM, AIM, Social Networking profiles, and Yahoo.

    You are prohibited from making direct contact with another User, unless it’s for a Job you (a Wedding Supplier) have been selected for, or you (the Buyer/Bride/Groom) have selected a Wedding Supplier. This includes giving out your e-mail address, phone number or any other method of contact outside of this website. Bride HQ provides message boards for each job, which should be sufficient for pre-job planning.

    The User is solely responsible for content or any other information the User provides to Bride HQ. User understands and agrees to the following:

    • Bride HQ is only acting as a venue for the online distribution and publication of User content. However, no warranties as to the actual distribution or publication of User content are made or implied.
    • Bride HQ has the right (but no obligation) to take any action deemed appropriate with respect to User content if it is believed that such content may create liability for Bride HQ, harm its business operation or reputation, or cause Bride HQ to lose the services of its suppliers.
    • User represents and warrants that User’s content: (a) will not infringe upon or misappropriate any copyright, patent, trademark, trade secret, or other intellectual property right or proprietary right or right of publicity or privacy; (b) will not violate any law or regulation; (c) will not be defamatory or trade libellous; (d) will not be obscene or contain child pornography; (e) will not include incomplete, false or inaccurate information about User or any other individual; and (f) will not contain any viruses or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.
    • By submitting User content to Bride HQ (including, but not limited to creating your Account; posting a profile, posting a portfolio, posting a job; sending messages through or to Hire My Wedding Supplier). You hereby grant to Bride HQ a worldwide, perpetual, irrevocable, royalty-free license to use, copy, modify, display, and perform User content, under all User intellectual property and proprietary rights worldwide. For the avoidance of doubt, providing links to content hosted on servers other than that of Bride HQ (such as a portfolio of sample works hosted on Your own web site) will not be considered “submitting” such content for purposes of this license grant.
    • No copyrighted material can be posted on the Site. We reserve the right to refuse in our sole discretion any posting submitted to us either through our online submission process or sent to our offices for us to load or post onto the Site. We may refuse to publish the posting for any reason, and each current or prospective member expressly agrees to release and hold us harmless from any loss or liability that may arise from such a decision.

    USER RESTRICTIONS
    Advertising: Users are prohibited from advertising a website on the Site. Any URL posted in a bid, project description, or the message board, must relate to a job on Bride HQ. An example of a permissible URL would be a User’s portfolio or resume page.

    Bidding: Wedding Suppliers can only place bids that equal the total amount of money they are requesting for the project. You cannot post an hourly bid or any other abnormal type of bid. This also applies to Buyers (Brides/Grooms). Buyers cannot create jobs that directly or indirectly require Wedding Suppliers to place hourly or other abnormal bids.

    BUYER (BRIDE/GROOM)
    The Buyer agrees that:

    • The Buyer is strictly forbidden from redistributing any of the content of the Site, including but not necessary limited to private messages, documents, support tickets.
    • The Buyer will not use the Buyer’s Account to post false or misleading project descriptions.
    • The Buyer will not post project descriptions that, in the judgment and discretion of Bride HQ, are inappropriate to Bride HQ‘s audience, viewers, or visitors in the judgment and discretion of Bride HQ.
    • The Buyer agrees to pay featured project fee if project posted should have been posted as featured. The Buyer agrees to pay full-time project fee if project posted should have been posted as full-time.
    • The Buyer will not falsify the Buyer’s own or any other identity.
    • The Buyer will comply with all of Bride HQ‘s policies as posted on the Site from time to time.

    PROVIDER (WEDDING SUPPLIER)
    The Provider (Wedding Supplier) agrees that:

    • The Provider (Wedding Supplier) will not redistribute any of the content of the Site, including but not necessary limited to private messages, documents, support tickets.
    • The Provider (Wedding Supplier) will not falsify Provider (Wedding Supplier)’s own or any other identity.
    • The Provider (Wedding Supplier) will comply with all Provider (Wedding Supplier) policies as posted on the Site from time to time.

    GENERAL RESTRICTIONS
    Users agree that:

    • Users will not use any automated collection mechanism or any manual process to monitor or copy the web pages comprising the Site or the content contained therein without the prior written permission of Bride HQ.
    • Users will not distribute unsolicited commercial messages (“spam”) through the User’s Account.
    • Users will not contact employers or freelancers through the Site or through information gained from our Site with the intent of subverting them from using our Services.
    • Users will not engage in personal attacks, negative or other unfair criticism or other forms of discourteous and unprofessional online conduct or practices.
    • Users will not create multiple user Accounts to avoid fees, suspension or bad ratings on the Site.

    CONSEQUENCES OF TERMINATION:
    In the event of termination, Users found in violation of the User Agreement will not receive any credit or payment from Bride HQ.
    Without limiting Bride HQ‘s other remedies, to the extent you are in violation of this User Agreement, you must pay Bride HQ for all fees owed to us and reimburse us for all losses and costs (including any and all Bride HQ employee time) and reasonable expenses (including legal fees) related to investigating such breach and collecting such fees.
    You and Bride HQ agree that the damages that Bride HQ will sustain as a result of actions that breach the User Agreement will be substantial, potentially including (without limitation) fines and other related expenses from its payment processors and service providers, but may be extremely difficult and impracticable to ascertain. If you engage in such activities, then Bride HQ may fine you up to £3,000.00 for each such violation and/or Bride HQ may take legal action against you to recover losses that are in excess of the amount charged. You acknowledge and agree that a fine up to £3,000.00 is presently a reasonable pre-estimate or minimum estimate of Bride HQ‘s damages, considering all currently existing circumstances, including (without limitation) the relationship of the sum to the range of harm to Bride HQ that reasonably could be anticipated and the anticipation that proof of actual damages may be impractical or extremely difficult.

    You agree that Bride HQ is entitled to deduct such charges directly from any existing balance in the offending Account, or any other Bride HQ Account owned by you.

    Users that are terminated by Bride HQ on any basis other than violation of this User Agreement will be entitled to receive any payment due from Bride HQ.

    In the event of termination, you will have no claim whatsoever against Bride HQ in respect of any such suspension or termination of your membership.

    VARIATIONS
    We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

    GOOGLE ADWORDS OFFER
    Only New Members signing up to the Enhanced, Premier, National or International Subscriptions between the dates 15/1/15 to 15/5/15 qualify to receive one £75 Google Adwords Voucher
    You are eligible to use the promotional credit if you are new to AdWords and have an AdWords account which is less than 14 days old at the time you enter your promotional code.
    In order to activate this offer, you need to enter the promotional code through the Billing tab in your account
    Promotional codes have no promotional value and entry of the promotional code serves only to begin your qualification for the associated promotional credit.
    To qualify for the promotional credit of £75 you must accrue advertising charges in the amount of £25 within 31 days of entering your promotional code.
    Your account must be successfully billed by AdWords and remain in good standing in order to qualify for a promotional credit.
    The promotional credit will be applied within approximately 5 days of your account reaching the threshold for accrued advertising charges specified above, as long as you’ve activated your account using the promotional code and fulfilled all requirements stated in the offer. Once applied, the promotional credit will appear on the Billing summary page in your account.

    OFFER/VOUCHER TERMS & CONDITIONS

    These terms and conditions comprise 3 parts:

    • Part A – General Terms and Conditions applicable to Part B and Part C;
    • Part B – Issue of Vouchers; and
    • Part C – Bride HQ Supplied Products.

    Where we issue Vouchers on the Site to be redeemed at third party suppliers, such transactions are governed by the terms and conditions set out in Part B below. Where we are acting as the supplier and providing Bride HQ Supplied Products to you, the terms and conditions set out in Part C will apply.

    Vouchers and Bride HQ Supplied Products are subject to their own terms and conditions as set out in the Fine Print. By placing an order through the Site, you warrant that you agree to and will abide by the Fine Print. In an event of a conflict between these E-Commerce Terms and the Fine Print, the Fine Print will prevail.

    Please read these terms and conditions carefully before ordering on the Site. You should understand that by placing an order on the Site, you agree to be bound by these terms and conditions.

    DEFINITIONS

    In these terms and conditions:

    “Cashback Credit” means any credit that you have been awarded through the Cashback Scheme;

    “Cashback Scheme” means the scheme that allows you to earn cashback on the Site from third party retailers;

    “Deal Page” means the page on the Site which outlines a deal including (i) details of the Bride HQ Supplied Products or (ii) details of the Supplier and the Voucher Products offered by such Supplier;

    “Expiry Date” means the date specified on a Voucher after which the Voucher is no longer redeemable at (i) a particular Supplier or (ii) as Bride HQ Wallet Credit;

    “Fine Print” means terms and conditions relating to the supply of the Voucher Products or Bride HQ Supplied Products and redemption of the Vouchers as set out on the Deal Page under the headings “Fine Print” and “Full Details” including, but not limited to, the Supplier’s Terms and Conditions;

    “Returns Information” means the returns information slip included with your Bride HQ Supplied Products;

    “Supplier” means a third party seller of goods and/or services;

    “Supplier’s Terms and Conditions” means terms and conditions issued by the Supplier in relation to the supply of Voucher Products;

    “Voucher” means a voucher (also called a Bride HQ Deal) which you may redeem (i) at a particular Supplier in exchange for Voucher Products offered by that Supplier; or (ii) as Bride HQ Wallet Credit;

    “Voucher Contract” means the contract formed between you and Bride HQ when a voucher code is issued to you for redemption at a Supplier;

    “Voucher Products” means the goods and/or services which are offered by a Supplier;

    “Bride HQ Supply Contract” means the contract formed between you and Bride HQ for Bride HQ Supplied Products;

    “Bride HQ Supplied Products” means the goods offered and supplied by Bride HQ;

    “Bride HQ Wallet” means a credit account for your use in connection with purchases on the Site; and

    “Bride HQ Wallet Credit” means credit in a Bride HQ Wallet.

    PART A – GENERAL TERMS & CONDITIONS APPLICABLE TO PART A & PART B

    1. Your Status

    1.1 By placing an order through the Site, you warrant that:

    1. you are legally capable of entering into binding contracts;
    2. you are resident in the UK and are accessing the Site in the UK; and
    3. you are at least 18 years old.

    2. Our Liability

    2.1 Subject to clause 2.3 below, our liability for losses you suffer as a result of us breaking these terms and conditions is strictly limited to the purchase price of the Voucher or the Bride HQ Supplied Products you purchased (as applicable).

    2.2 We are not responsible for the Voucher Products and/or any other goods and/or services for which a Voucher can be redeemed at a Supplier. The Supplier is solely liable to you for all Voucher Products and/or any goods and/or services which the Supplier provides to you.

    2.3 This clause 2 does not include or limit in any way our liability:

    1. for death or personal injury caused by our negligence;
    2. under section 2(3) of the Consumer Protection Act 1987;
    3. for fraud or fraudulent misrepresentation; or
    4. for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

    2.4 Subject to clause 2.3, we will not be liable for losses that result from our failure to comply with these terms and conditions where such losses fall into one or more of the following categories even if such losses result from our deliberate breach:

    1. loss of income or revenue;
    2. loss of business;
    3. loss of profits;
    4. loss of anticipated savings;
    5. loss of data;
    6. waste of management or office time; or
    7. indirect, special or consequential loss.

    3. Bride HQ Wallet

    3.1 The “Bride HQ Wallet” is where any credit that you may have been awarded to use on www.BrideHQ.co.uk (the “Bride HQ Website”) will be found.

    3.2 You can see the current balance in your Bride HQ Wallet and the historical balance by logging onto the Bride HQ Website and viewing the “My Account” pages.

    3.3 Credit in your Bride HQ Wallet will expire (i) at midnight on the expiry date set out in either the Voucher or in the communication awarding you the credit or (ii) if no date is set out when you are awarded the credit, at midnight 3 months from the date of the communication to you awarding you the credit.

    3.4 If you receive credit to your Bride HQ Wallet, the credit can be applied when you next purchase a Bride HQ on the Bride HQ Website.

    3.5 Save where you have a legal right to cancel, if you cancel a Voucher Contract for a Bride HQ which you have bought using any Bride HQ Wallet Credit you will forfeit any such Bride HQ Wallet Credit and we will only refund you the amount paid for the Bride HQ in excess of any such Bride HQ Wallet Credit.

    3.6 Save where you have a legal right to cancel, if you cancel a Voucher Contract for a Bride HQ which you have bought using any Cashback Credit you will forfeit any such Cashback Credit and we will only refund you the amount paid for the Bride HQ in excess of any such Cashback Credit.

    4. Complaint Handling Policy

    4.1 If you need help with an order, have got a question about a Bride HQ or wish to make a complaint, you can contact us by completing our “Contact Us” form on the Site at https://www.bridehq.co.uk/contact-us/

    4.2 We aim to provide an initial response to all questions and complaints within 72 hours.

    4.3 You might also find the answer you need in the FAQ section on the Site at https://www.bridehq.co.uk/bride-groom-f-a-q/

    5. Written Communications

    5.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using the Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

    6. Events Outside Our Control

    6.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control (“Force Majeure Event”).

    6.2 The Site relies in part on software to work. Software has bugs. Whilst we monitor the Site and try to fix bugs promptly, we do not guarantee that the Site will be error free, available all the time and/or free from viruses.

    7. Waiver

    7.1 If we fail, at any time to insist upon strict performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

    7.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

    7.3 No waiver shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

    8. Severability

    8.1 If any provision of these terms and conditions or any Voucher Contract or any Bride HQ Supply Contract is determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such provision will to that extent be severed from the remaining terms and conditions or from the remaining provisions of any such contract which will continue to be valid to the fullest extent permitted by law.

    9. Entire Agreement

    9.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

    10. Law and Jurisdiction

    10.1 These terms and conditions are governed by English law. Any dispute arising from, or related to these terms and condition or any Voucher Contract or Bride HQ Supply Contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.

    PART B – ISSUE OF VOUCHERS

    1. How the Voucher Contract is Formed Between You and Us

    1.1 After placing an order for Voucher Products, you may receive a receipt from us or our payment processor confirming that we have received your order. Please note that receipt of this email does not mean that your order has been accepted even if we may have processed your payment as your order constitutes an offer to us to buy a Voucher. The contract between us (“Voucher Contract”) will only be formed when we issue the Voucher to you.

    1.2 We reserve the right to change, modify, substitute, suspend or remove any information relating to a Voucher advertised on the Site at any time before a Voucher Contract is formed.

    2. Cancellations and Refunds

    2.1 You may cancel a Voucher Contract without giving any reason within fourteen days from the day after the day you receive the Voucher provided that you have not already redeemed the Voucher (i) at a Supplier or (ii) as Bride HQ Wallet Credit. If you cancel during this period, you will receive a full refund of the price paid for the Voucher.

    2.2 To exercise the right to cancel a Voucher Contract, you must inform us of your decision to cancel the Voucher Contract by a clear statement using the below model cancellation form or you may complete the “Contact Us” form on the Site at https://www.bridehq.co.uk/contact-us/ and select “request refund” from the drop down menu. You must destroy the Voucher and delete any emails sent to you with a copy of the Voucher. If you fail to comply with this obligation and/or attempt to use a cancelled Voucher, we may have a right of action against you for compensation.

    Model cancellation form:

    To: Bride HQ Limited, 112B Stockport Road, Marple SK6 6AH :
    I hereby give notice that I cancel my/our contract of sale of the Voucher for the following goods[*]/for the supply of the following service[*],
    Ordered on [*] /received on [*] Names of consumer,
    Address of consumer,
    Date

    [*] Delete as appropriate

    2.3 You will not have any right to cancel a Voucher Contract where the Voucher has already been redeemed
    (i) at a Supplier or (ii) as Bride HQ Wallet Credit or where the Voucher has passed its Expiry Date.

    2.4 If you have cancelled the Voucher Contract in accordance with clause 2.2 above then we will refund the amount paid for the Voucher in full and any refund will be made within 14 days of a cancellation made in accordance with clause 2.2 by the same method originally used by you to pay for your purchase unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

    2.5 As stated on the Voucher, the Voucher can be redeemed with us prior to the Expiry Date for a Bride HQ Wallet Credit to the value of:

    1. 100% of the price paid for the Voucher where you redeem it upto 30 days after the date of its issue;
      or
    2. 50% of the price paid for the Voucher where you redeem it over 30 days after the date of its issue.

    3. Price and Delivery Charges

    3.1 The price of any Voucher will be as quoted on the Site from time to time (inclusive of VAT (if applicable)), except in cases of obvious error as set out in clause 3.2 below.

    3.2 It is always possible that, despite our best efforts, some of the Vouchers listed on the Site may be incorrectly priced. We are under no obligation to issue any Voucher to you at the incorrect (lower) price. Furthermore, Suppliers are not obliged to accept any issued Voucher nor are we obliged to honour a claim made for Bride HQ Wallet Credit in respect of any issued Voucher if the pricing error was obvious and unmistakable and could have reasonably been recognised by you as a mispricing. In these instances, you will receive a full refund of the price paid for the Voucher.

    4. Voucher and Voucher Products

    4.1 The Voucher will set out the Supplier’s details and the Voucher Products (i.e. the goods and/or services which will be offered by that Supplier) and details of how to redeem the Voucher (i) at the Supplier or (ii) where the Supplier has asked us to act as their agent and process the redemptions on their behalf, how to redeem the Voucher with us. The Voucher will also set out how it can be redeemed for Bride HQ Wallet Credit.

    4.2 The Voucher is valid until the Expiry Date. After the Expiry Date the Voucher will be void and (i) the Supplier will not provide the Voucher Products and (ii) we will not accept a claim to redeem the Voucher for Bride HQ Wallet Credit.

    4.3 The Voucher Products are provided by the Supplier named on the Voucher in accordance with clause 4.1. The Supplier has a legal duty to supply the Voucher Products in conformity with the Fine Print. Please note that the Supplier is solely responsible for:

    1. providing the Voucher Products to you; and
    2. the Voucher Products.

    If you have any complaint in relation to the Voucher Products you should contact the Supplier directly.

    4.4 Reproduction, sale, resale or trade of a Voucher is prohibited and we reserve the right to cancel any Voucher, at our discretion, if we believe that you have not complied with the provisions of this clause 4.4.

    4.5 It is at the discretion of the Supplier whether a Voucher can be combined with any other vouchers, offers, promotions, coupons or gift certificates on redemption of the Voucher at the Supplier.

    4.6 It is at the discretion of the Supplier whether to accept a Voucher for alternative goods and/or services to the Voucher Products provided that, where a Voucher is redeemed at a Supplier for alternative goods and/or services, there is no entitlement to a refund or a credit if such goods and/or services received have a value which is less than the Voucher’s stated face value.

    4.7 Except where expressly stated, Vouchers can only be redeemed in their entirety and may not be redeemed in part and/or installments.

    4.8 Neither we nor the Supplier are responsible for lost or stolen Vouchers.

    PART C – BRIDE HQ SUPPLIED PRODUCTS

    1. How the Bride HQ Supply Contract is Formed Between You and Us

    1.1 After placing your order for Bride HQ Supplied Products you may receive an email receipt from us or our payment processor confirming that we have received your order (“Order Receipt”). Please note that receipt of this email does not mean that your order has been accepted even if we may have processed your payment as your order constitutes an offer to us to buy Bride HQ Supplied Products. The contract between us (“Bride HQ Supply Contract”) will only be formed when we send an email to you confirming acceptance of the order after the deal closes. Please note that when you order Bride HQ Supplied Products, unless referred to expressly in the Fine Print, no voucher will be issued and Bride HQ Supplied Products will be sent to the delivery address supplied at checkout.

    2. Bride HQ Supplied Products

    2.1 Unless otherwise stated on the Site, delivery of Bride HQ Supplied Products will only be made to addresses in the United Kingdom mainland.

    2.2 In some cases, delivery will only be made to the billing address provided at checkout. If the delivery address and the billing address do not match in these cases, a Bride HQ Supply Contract will not be formed and a refund of the price paid will be issued. The Fine Print will make it clear if this clause 2.2 applies.

    3. Cancellations and Refunds

    3.1 Subject to clause 3.3 below, you may cancel a Bride HQ Supply Contract at any time up to fourteen days from the day after the day you receive the Bride HQ Supplied Products in accordance with clause 3.2. In this case, you will receive a full refund of the price paid for the Bride HQ Supplied Products. Any refund will be made within 14 days of receipt by us of the Bride HQ Supplied Products, or (if earlier) the day on which you supply us with evidence of having sent the Bride HQ Supplied Products back and by the same method originally used by you to pay for your Bride HQ Supplied Product(s) unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement..

    3.2 To exercise the right to cancel a Bride HQ Supply Contract, you must inform us in writing by using the below model cancellation form or you may complete the “Contact Us” form on the Site at https://www.bridehq.co.uk/contact-us/ and select “request refund” from the drop down menu. You must also return the Bride HQ Supplied Products to us immediately to the address set out in the Returns Information included in your delivery, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of any Bride HQ Supplied Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

    Model cancellation form:

    To: Bride HQ Limited, 112B Stockport Road, Marple SK6 6AH :
    I hereby give notice that I cancel my/our contract of sale of the following goods,
    Ordered on [*] /received on [*] Names of consumer,
    Address of consumer,
    Date

    [*] Delete as appropriate

    3.3 You will not have any right to cancel a Bride HQ Supply Contract where the Bride HQ Supplied Product:

    1. has been used or, in the case of services, the services have commenced by agreement; or
    2. is audio or video recordings, video games or software and you have taken it out of the sealed packet in which it was delivered to you; or
    3. has been made or customized specifically for you; or
    4. is accommodation, transport, catering or leisure services; or
    5. is a package holiday; or
    6. is a newspaper, periodical or magazine; or
    7. is a betting, gaming or lottery product or service; or
    8. is by its nature of limited lifespan, such as flowers, fresh food and perishable goods.

    4. Availability and Delivery

    4.1 Your order will be fulfilled by the delivery date set out on your Order Receipt or, if no delivery date is specified, then within 30 days of the date of the Bride HQ Supply Contract, unless there are exceptional circumstances.

    5. Risk

    5.1 Bride HQ Supplied Products will be at your risk from the time of delivery.

    6. Faulty Bride HQ Supplied Products

    6.1 We are under a legal duty to supply goods that are in conformity with the Bride HQ Supply Contract. If you discover a fault with any Bride HQ Supplied Products please let us know promptly following delivery using our contact form which is available here, selecting the “General Enquiry” option. We will normally offer a repair, exchange or refund. In all cases, we reserve the right to inspect the Bride HQ Supplied Products and verify the fault. We will pay for the costs of returning faulty Bride HQ Supplied Products. Advice about your legal rights is available from your local Citizen’s Advice Bureau or Trading Standards office.

    7. Price and Delivery Charges

    7.1 The price of any Bride HQ Supplied Product will be as quoted on the Site from time to time (inclusive of VAT (if applicable)), except in cases of obvious error as set out in clause 3.2 below.

    7.2 It is always possible that, despite our best efforts, some of the Bride HQ Supplied Products listed on the Site may be incorrectly priced. We are under no obligation to issue any Bride HQ Supplied Product to you at the incorrect (lower) price if the pricing error was obvious and unmistakable and could have reasonably been recognised by you as a mispricing. In these instances, you will receive a full refund of the price paid for the Bride HQ Supplied Product.

    YOUR CONCERNS
    If you have any concerns about material which appears on our site, please contact [email protected]

    Thank you for visiting our site.

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